WYMHM: The future (and present) of technical communication & documentation #345tw

Over time, I think job descriptions such as "technical writer" and "technical editor" will fall out of use. The field will outgrow them. Too many of us will argue that such titles fail to describe the real value of our work. Those of us who do not may increasingly need to defend their value against the mistaken belief that "anyone can write," especially as end-user interfaces become more intuitive and as software engineers and other development professionals expand their roles to include related tasks like communication.

perhaps organisations should also consider user documentation when budgeting for and developing a customer experience strategy for your organisation.

Technical documents are technical in nature. They lack the sexy, "cool" appearance of a glossy magazine or a best-selling novel. Even so, there is no reason why a technical document has to be cluttered, dense with copy, and uninteresting. By considering the appearance of your document and using visual enhancements, your work may stand out as the model of what all other documents should look like in your company or your field

WYMHM: "as a literary genre, [teaching statements] are as drab as they are predictable."

Teaching statements are justified as a mechanism to evaluate classroom ability but are poorly suited for that purpose. Indeed, it is hard to imagine how someone could ever get one wrong. How horrible would a teaching philosophy have to be for it to be a principal factor in precluding an applicant from securing a job or being promoted?

The most intractable problem with teaching philosophies is that they are literary exercises, and it is an open question as to whether someone who writes an inspiring one is actually a good teacher. Authors of impressive statements have demonstrated that they are good at the keyboard, not necessarily in the classroom.

WYMHM: On social networking and job hunting

experience suggests that the old adage that "it's not what you know but who you know" when it comes to finding a job could probably be updated. Thanks to social networking sites such as Facebook, Twitter and LinkedIn, in some industries that can be extended to who you "virtually know" – through websites workers can build contacts with people they may never have met, which means, when it comes to looking for a job, they can tell a lot more people.

WYMHM: "Videogames are some of the best learning environments around"

Gee says that video games optimize learning in several ways. First, games provide information when it is needed, rather than all at once in the beginning.

"We tend to teach science, for example, by telling you a lot of stuff and then letting you do science. Games teach the other way. They have you do stuff, and then as you need to know information, they tell it to you," he explains.

WYMHM: On the management & preservation of our digital data

It seems unavoidable that most of the data in our future will be digital, so it behooves us to understand how to manage and preserve digital data so we can avoid what some have called the “digital dark age.” This is the idea—or fear!—that if we cannot learn to explicitly save our digital data, we will lose that data and, with it, the record that future generations might use to remember and understand us.

Two-Year Review: Teaching Summary (Draft)

My primary pedagogical goal is fostering students' critical thinking. In all the courses I guide, this occurs via traditional and nontraditional forms of composition. The underlying assumptions of my approach to teaching involve not only the idea of writing as a critical, social and political practice, but also of writing as knowledge making, as a form of action, as a recursive communicative practice involving planning, drafting and revision. Through these assumptions runs the possibility of change for all those involved, so vital as well to my pedagogy is the possibility of change. The proper implementation of technology can be quite complementary to this possibility. With the capacity for greater consistency, accountability and connectedness among and between students and teachers, online communicative technologies offer myriad methods of communication and interaction. My courses at the University of Michigan-Flint serve as examples of these ideas. 

In my first two academic years at UM-Flint, I guided students through the following:

ENG 111 College Rhetoric (3 sections)

ENG 112 Critical Writing and Reading (2 sections)

ENG 252 Advanced Composition (2 sections)

ENG 345 Technical Writing (3 sections)

ENG 298 Analysis and Criticism of Videogames (to be ENG 343 in Winter 2010)

ENG 513 Digital Rhetorics, Digital Identities

The latter two were new courses for Fall 2009, and I also took on an independent study during Winter 2009 and developed a First Year Experience course in collaboration with Dr. Mike Lewis of the Journalism Program, which we plan to teach Fall 2010.

The first-year composition courses of ENG 111 and ENG 112 provide a consistent foundation for my overall approach to teaching. Both classes keep me grounded in terms of engaging students where they are and forcing important updates in assignments and related course materials. In fact, many of the compositions required in upper-level courses I first introduced in 111 and/or 112. Students in these introductory courses provide an excellent initial sounding board not only for new and revised assignments but also the reimagining of pedagogical approaches.

Perhaps paramount among these approaches and assignments is how often I encourage students to write about their majors and intended professions. By doing so in non-major courses, I think students are often better prepared for upper-level coursework and beyond. Framing students' work within the context of a major and/or intended profession often makes for a more consistent and beneficial learning experience. It also provides students the opportunity to experiment with writing in an academic setting that might be more comfortable than a workplace environment. This is perhaps the strongest connection among my first-year and upper-level courses as such ideas to take on weightier expectations in ENG 252 and ENG 345, two courses that advance composition in more challenging ways.

Additional similarities exist in ENG 298 and ENG 513, both of which address evaluative writing in online formats, albeit in different ways. In the former, students engaged in specific kinds of composing with videogames as primary texts. The latter course had graduate students immerse themselves in online communicative technologies as they learned how to not only construct meaningful identities but also how those same technologies might be used for pedagogical and rhetorical purposes. 

In each of these courses, among my teaching responsibilities are the modeling of thoughtful and engaged scholarship and motivating students to push themselves not only as readers and writers but as thinkers and citizens, too. Material proof of this lies in the variety of compositions students create in the courses I guide, including blogs and PowerPoint presentations along with more traditional academic essays. Introducing such diversity in ENG 111/112 and reinforcing it in ENG 252 also helps students gain better awareness of how different contexts call for different skills and practices. Various and sundry compositions also provide helpful foundations for discussion and work within the idea of writing-to-learn, with many writing prompts in ENG 298 and ENG 345 designed toward critical reflection on research findings and the origins of personal views.

In order for students to feel comfortable in such reflection, the creation and development of community are essential. Teaching composition at any level is not only about aiding students in the construction of a composing self but also in the development a community. Appropriate use of online communicative technologies aids the formation of both and was of dominant focus in ENG 513.

Overall, I view teaching and learning as forms of public action; online communicative technologies like Posterous, a simple blogging service, and Twitter, a social networking service, illuminate both. Furthermore, the implementation of particular online communicative technologies (like Posterous and Twitter) facilitate and coordinate greater attention, encourage meaningful interaction and participation, promote better collaboration, help students develop narratives of their own learning as well as hone the critical consumption and crafting of academic (and nonacademic) work. By extension, this also involves challenging students' notions of what qualifies as writing, interrogating their prior knowledge and experience while also encouraging new forms of composition in first-year and upper-level courses. Each course I guide is itself a digital rhetoric, making an inherent case for not only the informed, responsible use of technology in college-level courses but also working as an example of what's achievable when this happens. In a later section of this very document, I explain how these technologies play as much a part in my research as they do in my teaching.

Prior to that, though, I think it important to close in mentioning other experiences related to my pedagogy. The aforementioned independent study focused on senior Alger Newberry's interest in comic-book writing and involved the reverse-engineering of a substantial graphic novel, Dennis O'Neil's Batman: Birth of the Demon, as well as a first-issue script of an origin story for an original comic-book character. In regular meetings with Mr. Newberry, we discussed preparatory readings as well as his writing processes and progress, all of which informed later design changes in all courses. Other pedagogical influences are evident in the hour-long guest lecture for Dr. Tom Foster's ENG 500 Introduction to English Studies course in Fall 2008 as well as in the podcast on social bookmarking websites I submitted to Dr. Mike Lewis' JRN 350 Online Journalism class. It was from these experiences that I developed and offered ENG 513 Digital Rhetorics, Digital Identities in Fall 2009 and worked with Dr. Lewis in the development of "Media Mix," a First Year Experience course available in Fall 2010. Furthermore, by attending Enriching Scholarship sessions in May 2009 at the University of Michigan Ann Arbor campus, including Jane McGonigal's keynote address, "Epic Win: Why Gaming is the Future of Learning," I felt vindication for what I introduced in my 2008-2009 courses as well as inspiration for what I later introduced in my 2009-2010 courses.

WYMHM: "empathy isn't about utopia. It's about knowing how damn tough it is to be alive."

We empathize with others because we smell the whiff of death in their vulnerabilities and so we celebrate their life. There's no such thing as empathy in heaven because there's no mortality, no suffering. Empathy is about encouraging another person's struggle to be. It's a tough feeling to have. In utopia there's no struggle, there's nothing to empathize with. Empathy is more than just, "I feel your pain". We root for each other's struggle to live out this mystery of life.

 

WYMHM: "social and technological networks subvert the classroom-based role of the teacher."

Networks thin classroom walls. Experts are no longer “out there” or “over there”. Skype brings anyone, from anywhere, into a classroom. Students are not confined to interacting with only the ideas of a researcher or theorist. Instead, a student can interact directly with researchers through Twitter, blogs, Facebook, and listservs. The largely unitary voice of the traditional teacher is fragmented by the limitless conversation opportunities available in networks. When learners have control of the tools of conversation, they also control the conversations in which they choose to engage.

Course content is similarly fragmented. The textbook is now augmented with YouTube videos, online articles, simulations, Second Life builds, virtual museums, Diigo content trails, StumpleUpon reflections, and so on.

WYMHM: On professors' ambivalence toward open courseware #thatcamp

In talking with nearly a dozen professors, Mr. Phinney has heard their concern about violating copyright by making materials available online, about having to censor their remarks, about whether filming lectures will stifle discussion or drive students to skip class, and about running afoul of departmental politics. Mr. Kamdar finds professors generally supportive but also ambivalent, sentiments reflected in a series of faculty interviews that his group has published online.

The cases underscore how far universities are from the "free culture" advocated at the conference.

Bit of a teaser here about what I'd like to talk about with fellow campers in a few weeks.